Great car wash been going for years
I am very disappointed with some of the staff at this car wash. Second chance and they blew it. I gave them three strikes and now I'm not a customer. All they have to do is be more careful cleaning the cars with the brush. It's not hard.
Up until this past spring, I was happy with the service here. My only complaint being that sometimes I would exit the car wash and my rear windshield wiper blade was unhooked, and I had to park my wet car and take about a minute to fix it.
Good job left some water spots but I'm happy with the results
It was convenient, they do inspections and they are friendly.
I got a good car wash at a good price.
I continued to use the Holden Car Wash on a regular basis, no problems.
Same thing happens with the rear windshield washer fluid nozzle. At this point I am PISSED! I go talk to the employees and ask them to be more careful because this is the third time they did this to my vehicle. I know what it's like to deal with upset customers, so I try not to be too harsh or aggressive. In addition, my car also had a large amount of soap sitting on the roof and the front windshield. They blamed this on the machines. I was not offered a reimbursement or a rewash. A few days later, I heard a small noise from the rear of my vehicle. Maybe a rock hit the bumper? I get home and realize the nozzle that they repeatedly popped out of place, is now missing. Probably popped out on the highway. This means they broke the clip holding it in place so then it popped out while I was driving.
This spring, one of the employees hit the rear windshield/window washer fluid nozzle with the big brush they use to soap up the car. This caused the plastic part to pop out of its hole. The loud pop that I heard from inside the vehicle was enough to piss me off, not knowing what happened. I will admit that one of the attendants appeared to try to fix it, but didn't pop it back into place. I popped the plastic piece back into place after going through the car wash. Irritated that there was now water and soap inside the back hatch body panel. I notified the attendants working there, they didn't seem to care.
I believe in second chances. People make mistakes.
A month later, after using the car wash several timers without a problem, the same thing happened. This time, none of the attendants attempted to correct the problem before my car went through the car wash. I shrugged it off and put the piece back in place. I guess I was in s good mood that day.
I was very loyal to this car wash until recently. I no longer use Holden Car Wash. I suggest that anyone that has a newer vehicle that they care about, take their business elsewhere for a better quality wash.
Fast forward to this October. I gave the attendants $2 to split as a tip (between the two of them) on top of the $9 I pay for the car wash.
Holden Car Wash is a US Car Wash based in Holden, Massachusetts. Holden Car Wash is located at 140 Reservoir St, Holden, MA 01520, USA.
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